Shipping policy
Delivery Information
We dispatch all orders using DHL on a Next Working Day delivery service from the date your order is dispatched.
Please note that the courier service begins after your order has been completed and dispatched. As many of our products are personalised or made to order, production time will apply before dispatch.
Our Customer Service team will keep you informed of your order's progress and advise you when it is ready for dispatch.
Delivery Charges
Delivery charges are calculated at checkout before payment is completed.
Our standard UK delivery charge is £7.95 per box.
Additional charges may apply for oversized, multiple-box or international orders.
Personalised and Custom Products
The majority of our products are embroidered, printed or manufactured to order. Production times will therefore vary depending on the items ordered and the level of personalisation required.
Examples include:
- Printed names and squad numbers
- Embroidered or printed club logos
- Sponsor branding
- Custom teamwear
- Bespoke merchandise
Estimated production times will be communicated where applicable.
Please note that production time is separate from the courier delivery time.
Order Tracking
Where available, tracking information will be sent by email once your order has been dispatched.
Please allow a short period for the courier's tracking system to update after dispatch.
Delivery Delays
Whilst we aim to deliver all orders on time, delays can occasionally occur due to circumstances beyond our reasonable control, including:
- Courier disruptions
- Severe weather conditions
- Customs inspections
- Industrial action
- Public holidays
- Periods of exceptionally high demand
We cannot accept responsibility for delays caused by circumstances outside our reasonable control. However, we will do everything reasonably possible to help resolve any delivery issues.
Incorrect Delivery Information
Customers are responsible for ensuring that all delivery details are accurate when placing an order.
We cannot accept responsibility for delayed or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
If an order is returned to us due to an incorrect address, additional delivery charges may be payable before the order can be resent.
Lost Parcels
If you believe your parcel has been lost, please contact us as soon as possible.
We may need to allow the courier sufficient time to investigate before a replacement or refund can be arranged.
We recommend reporting missing deliveries within 5 days of the expected delivery date to enable us to investigate promptly.
Damaged Deliveries
If your order arrives damaged, please notify us within 48 hours of receiving your delivery.
Please include:
- Your order number
- A description of the damage
- Clear photographs of the packaging and the damaged item(s)
We will investigate the issue and, where appropriate, arrange a replacement, repair or refund in accordance with your statutory rights.
International Deliveries
For international orders, customs duties, import taxes and other local charges may be payable.
Unless otherwise stated, these charges are the responsibility of the customer.
We are not responsible for delays resulting from customs clearance procedures.
Delivery Completion
A delivery will normally be considered complete when the parcel has been delivered to the delivery address provided during checkout, including where:
- It has been handed to a resident or authorised recipient.
- It has been left in a nominated safe place.
- It has been delivered to a neighbour in accordance with your delivery instructions.
- Delivery has been confirmed by the courier.
Nothing in this policy affects your statutory rights under UK consumer law.
BRT Sports Supplies Limited
485 Evesham Road
Redditch
B97 5JJ
Telephone: 01527 550556
Email: sales@brtgroup.co.uk
